Shipping policy
Mirella Store
Last updated: January 2026
At Mirella Store, we work with trusted international suppliers to deliver your order as efficiently as possible. Below you will find all the information regarding processing times, shipping methods, delivery estimates, and related procedures.
Shipping Destinations
We currently ship to the United Kingdom and selected international destinations. Availability and shipping options will be displayed at checkout.
Order Processing
● Orders are typically processed within 1–3 business days (excluding weekends and public holidays).
● Once your order has been processed, it is sent directly to our fulfillment partners for shipment.
● During high-demand periods, processing times may be slightly extended.
Estimated Delivery Times
Estimated delivery times vary depending on destination and carrier:
● United Kingdom: approximately 7–15 business days
● International orders: approximately 10–25 business days
Please note that these are estimated delivery times and may be affected by customs clearance, carrier delays, weather conditions, or peak seasons.
Shipping Rates
● Shipping costs are calculated and displayed at checkout based on your location and order details.
● Any promotions such as free shipping (when available) will be clearly shown at checkout.
Tracking Information
● A tracking number will be sent to your email once your order has been shipped.
● Tracking information may take 24–72 hours to become active.
● Please check your spam or junk folder if you do not receive your tracking email.
Customs, Duties & Taxes
● International shipments may be subject to customs duties, taxes, or import fees, which are the responsibility of the customer.
● Mirella Store is not responsible for delays caused by customs authorities.
Delivery Issues
● Delivery times are estimates only and are not guaranteed.
● We are not responsible for delays caused by carriers, customs, or events beyond our control.
● If a package is marked as delivered but cannot be located, please contact your local carrier first.
● If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and clear evidence (photos or videos).
● If the package is returned to the sender, we can reship it once a new shipping fee is paid.
Contact Us
If you have any questions about shipping or your order, please contact us at: